Equipment Not Working?

If your heating system doesn’t start, here’s what you can do before placing a service call:

  1. If you have an oil burning system, make sure there is oil in your tank
  2. Confirm that your emergency switch is on (don’t forget, you may have two)
  3. Verify that the circuit breaker for your system hasn’t tripped
  4. Make sure your thermostat is in “heat” mode
  5. Check the batteries in your thermostat, and finally,
  6. Push the “reset” button (one time only)

For more troubleshooting tips, watch the WTNH newscast below, featuring Tracey Energy Service Manager Gary Jordan.


If all systems are “go” but your furnace or boiler still won’t start, give us a call at (203) 777-5747 … that’s what we’re here for!

Proudly Serving:

  • Ansonia
  • Clinton
  • New Haven
  • East Haven
  • West Haven
  • Orange
  • Derby
  • Milford
  • Woodbridge
  • Bethany
  • Cheshire
  • Seymour
  • Hamden
  • Wallingford
  • North Haven
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  • Shelton
  • Branford
  • North Branford
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  • Madison

Contact Tracey Energy


Fill out this quick contact form to get in touch with Tracey Energy. Need something more specific? Get in touch with us on our general contact form here.

NOTE: If you are having a heat emergency, please call the office immediately. Do not use e-mail to alert us to an emergency. Thank you!