We Know Our Stuff!
Celebrations, family togetherness, and yes, gifts, make the holiday season “the most wonderful time of the year.”
Running out of fuel or having your heating equipment break down? Not so wonderful.
That’s why you can trust Tracey Energy to make the winter holidays comfortable, no matter what. And there’s a reason for that – our drivers and technicians know their stuff!
You expect high performance and reliability from Tracey Energy because we hire the best people and ensure that they’re all properly licensed and insured.
-
Our drivers are fully licensed to drive tank trucks and load and unload fuel. We provide complete training, so that they’ll deliver your fuel safely and accurately measure the amount delivered.
-
Our technicians undergo continuous training on a wide variety of equipment types so that they are prepared for any situation they might encounter in a customer's home. Plus, they’ve earned certification from the National Oilheat Research Alliance and North American Technician Excellence.
In addition to having the best people, we also think we have the best customer service in the New Haven area:
-
Your satisfaction is our mission. We anticipate our customers’ needs and are proactive.
-
We are always looking for new ways to serve our customers so that we can simplify their lives by meeting every home comfort need.
-
By delivering great value and making home comfort worry-free, we’ve built lasting relationships with Connecticut homeowners and businesses since 1931.
-
We keep our finances in excellent order so that we always have access to the fuel our customers need and we can take advantage of valuable fuel buying opportunities when they occur.
-
We respond promptly to our customers’ requests, and we keep our promises about when we will arrive at the customer's home.
-
We respect our customers’ property. When we do an installation, repair or tune-up, neatness and cleanliness count!
And probably the most important aspect of our customer service …
-
We respond to heat emergencies at any time of day or night, including holidays and weekends.
But don’t take our word for it! Here’s a testimonial from one of our satisfied customers:
“Tracey Fuel came out the same day before a big storm to help me with my furnace. The customer service representative was awesome! She made sure the tech was knowledgeable of my furnace before sending him out. The tech was very knowledgeable and helpful and very personable! I have had someone come out 5 times and couldn't figure out what the problem was. We just continued to spend money. Thank you, Tracey Energy, for your excellent customer service!!”
–Lillian R.
If you’re already a Tracey Energy customer, thank you for being part of our “family” – and enjoy this “most wonderful time of the year.” And if you’d like to become a new Tracey Energy customer and discover the difference great people and great service make, call (203) 777-5747 or contact us today! It’ll be one of the best holiday gifts you can get!
