What To Do If Your Heating System Isn’t Working
Oh, no! You wake up in the middle of the night, your fingers and toes feeling like icicles. You check the thermostat. “The temperature shouldn’t be THAT low,” you tell yourself. You check the radiators. Nope, no heat! You finally check your heating system and … Tracey, we have a problem!
But before you call us for “no heat” emergency service, here’s what you can do on your own first:
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If you have an oil burning system, make sure there is oil in your tank.
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Confirm that your emergency switch is on (don’t forget, you may have two).
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Verify that the circuit breaker for your system hasn’t tripped.
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If you have a programmable thermostat, make sure it’s working properly and there’s not an issue with the app (note: Your service plan doesn’t cover thermostats).
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Make sure your thermostat is in “heat” mode.
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Check the batteries in your thermostat, and finally,
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Push the “reset” button (one time only).
For more troubleshooting tips, watch this WTNH newscast featuring Tracey Energy Service Manager Gary Jordan.
If, after you’ve gone through all seven steps listed above and your heating system STILL isn’t working, give us a call at (203) 777-5747 – DO NOT use our contact form!A Tracey Energy technician will restore your system to proper working order at any time of day or night – including weekends and holidays.
If it turns out that you do need a heating system repair or parts replacement, your Comfortmaster Service Plan includes repair coverage for many vital system parts. (Coverage varies between the Gold, Silver, and Bronze plans.) If any of those parts requires repair or replacement, you will either pay discount rates or pay nothing at all, depending on which plan you choose.
One important piece of advice: Heating system repair is NOT a do-it-yourself job! Tracey Energy’s service technicians are specially trained and seasoned professionals who understand heating systems inside and out.
At Tracey Energy, we’re here for you! If you have a questions or concern, please contact us.
